Terms and Conditions
General Information
Business Name: United Coffee LLC
Trademark: Don Loco Coffee
Address: 3219 Route 38, Mount Laurel, NJ 08054
Contact Email: Support@donlococoffee.com
Service Overview
Don Loco Coffee is a legacy of coffee’s history. We pride ourselves in curating and roasting the finest quality beans using new-age technology with old-world methods. Wholesale services are available throughout the United States, while online retail services are offered globally.
User Obligations
All retail users must create an account to purchase and provide basic information such as name, billing/shipping address(s), and email. Wholesale applicants must register using business information, including business name, address, point of contact, email, and EIN/Tax ID.
Account Registration
- Retail Accounts: Requires name, billing/shipping address(s), and email.
- Wholesale Accounts: Requires business name, address, point of contact, email, and EIN/Tax ID.
Orders and Payments
- Accepted Payment Methods: All major credit cards, Apple Pay, Google Pay.
- Wholesale Payments: Check, credit card, or special terms such as Net 30s and Net 60s (approved for businesses we have previously done business with and requires a portion paid upfront).
Shipping and Delivery
- Retail Shipping: Ground via USPS.
- Wholesale Shipping: Options for store delivery or shipping via UPS, FedEx, or DHL.
- Domestic Delivery Times: 2-5 business days.
- Wholesale Delivery Times: 3-5 business days (1-3 days for store delivery within NJ and Pennsylvania).
- Shipping Fees: Determined by current market rates and calculated at checkout.
Returns and Refunds
- We will exchange any damaged on delivery, incorrect products, and unopened or unused products.
- All retail and wholesale customers have 3 business days to report any claims. Please send all requests to support@donlococoffee.com with your order number and reason for the exchange.
- Full returns and refunds are processed on a case-by-case basis.
Privacy and Security
- Privacy Policy: DonLocoCoffee.com/Privacy
- Data Security: We use multiple layers of security. i.e Login blocker, Strong passwords, password-to-hash conversion, account creation, role assignments, and restrictions just to name a few. Data protection is very important to our business and you are our business.
Intellectual Property
All content and products on this website are the intellectual property of United Coffee LLC and are protected by applicable laws.
Dispute Resolution
Disputes will be resolved through mediation or arbitration.
Changes to the Terms
We reserve the right to modify these terms at any time. Customers will be notified of any changes via email or through a notice on our website. It is your responsibility to review these terms periodically.
Governing Law
These terms and conditions are governed by the laws of the state of New Jersey.